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Featured Job

Ruby Engineers - Support

Pay: Competitive

Ruby Engineers – Support San Francisco CA or Portland OR Do you love working with Ruby? Do you want to be a part of the leading edge of web dev? New Relic is looking for A Support Engineer who can work with our customers to quickly resolve problems and with our development team to ensure that our products continue to be best-in-class. At New Relic we are passionate – possibly even crazy – about Ruby on Rails. Even more so about application performance management. Our mission is to radically improve the performance and scalability of Rails, making web applications run better, making internet users more productive, and making life easier for developers. And the marketplace has responded – we are growing rapidly, exceeding even our own aggressive goals. New Relic was started a little over year ago by a group of people who have created successful companies before. Our product, RPM™ was introduced in May of ’08, and since then we have been growing by about several hundred customers a month. RPM is very easy to install and use and gives a lot of value to our customers. You can go to our website to read some of their comments about RPM. You will be joining a unique team. People who succeed at New Relic have a sense of urgency, a lot of initiative, a commitment to customer success, an enthusiasm about pushing the edge . . . and a good sense of humor. We provide interesting work, a great product, new things to learn, and the freedom to make the job work the way only you can do it. Working in this role you will • Work with our customers – Ruby web developers – to quickly address problems using our products • Show those customers how to use our products to better solve their problems – and to solve problems they didn’t even know they had! • Identify, replicate and document bugs To be considered seriously, you will have • Two or more years of software engineering focused on support issues & bugs • Solid Linux expertise, including experience with different distributions • Experience with various scripting tools and system configurations • Solid and demonstrable Ruby engineering capability • Experience with Rails CM tools like Capistrano, Subverison and Git • Broad knowledge of Rails deployment time technologies • Experience configuring and reproducing failures using different operating systems, plugins, Rails versions, and web front ends. • Experience and comfort with customer interaction And New Relic will provide: • Great benefits (100% of costs of individual medical/dental/vision/life) • Pre-IPO stock options, backed by top-tier VC investment • Eighteen days of paid time off in your first year (AND 10 paid holidays) • Flexible work environment and schedules • Work that will challenge your capabilities

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