I was recently looking for a hosting company for my new RoR Project and found www.host2day.com What a mess that turned out to be. Their Rails support (ha, ha) was way out of date, and when I realized that it was just not going to work (within a few days) I asked through the billing to cancel. They refused, and threaten lawsuits and bank fees! For a laugh here is some of the email banter between me and them...
Me: I would like to cancel my hosting with host2day. I have developed a Ruby on Rails application, but after studying your hosting plan closer, your level of support for Ruby on Rails is not sufficient to host my application. As your logs will indicate, I have not accessed, nor used any part of the hosting.
Them: Ein VertragsrÃ¼cktritt ist ausgeschlossen und benÃ¶tigt in jedem Fall die schriftliche KÃ¼ndigung. (translated: A reversal of your contract is not possible and besides, you have to send it to us in writing)
Me: It has been proven in courts of law in Europe that email constitutes a "Schriftliche KÃ¼ndigung". As a server company that would also like to open up internationally and deal with American and Canadian customers in 2009, Customer Service is also very important. When a user has not used your services, and requests a cancelation... the company should gracefully accept this and move on to customers that they can serve.
Them: Please pay their bill on time. reminders are charged. The termination must without exception be made in writing (mail or fax).
Me: Ok, I will pay. But now I will start my campaign in US Forums and blogs about this company! Thank god for the internet and how you can reach millions with a few lines of codes and some good emails on some key fellow developers.
Them: At a dissemination of false information we bring them to court (we are soon in washington [Host2Day Inc.]).
Me: What information would be false? I wanted a server for my RoR project, found the service was not up to current standards and humbly asked them to not charge me for a service I did not use, nor can use. Company refused.... Nothing false in that statement. What any right minded company would do with a dissatisfied customer is say "Gee we are really sorry that our excellent service did not meet your requirements, but please consider us for your future needs." That is what a customer service minded company does...
Them: Ãœbrigens, kÃ¶nnen Sie mit uns auch in Deutsch kommunizieren, oder wollen Sie wirklich behaupten, dass Sie in den USA wohnen und Ã¼ber Deutschland im Internet surfen (erst noch Ã¼ber Kabel Deutschland)? (translated: I guess we can talk in German, or would you have us believe you live in the US and not in Germany, surfing with Kabel Deutschland?)
This is where I really had to laugh. We know where you live!! Anyway, I asked them once again to waive a fee for something I cannot use and they told me to call support.
I am using www.hostingrails.com, and they are great! I can recommend them 100%